Station Details for Strawberry Hill

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.

• : B1
• Helpline:

  Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:15-13:00
  • Saturday 08:00-14:45
  • Sunday 09:30-13:00
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone: Zone 5
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University)

    To Teddington: Waldegrave Road bus stop SN (outside St Marys University)

    This is for services between Teddington and Twickenham ONLY

    For through services to and from Shepperton from/to Twickenham - next to level crossing

    Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Strawberry Hill station

• Refreshments:

  Coffee shop on Platform 2 selling hot/cold drinks and snacks.

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 16 spaces. Stands.

  Booking hall

• Car parks:
  • Strawberry Hill Parking.
    

    Blue Badge parking

    Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

    Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

    Register for Complimentary Blue Badge Parking.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available