Station Details for Sunderland

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  
  • Category A Station

  Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

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• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    On main concourse at street level. Platforms are sub street level. See National Rail Enquiries website for office hours.

  • Station 0ffice

    .

    At platform level between platforms 1/2 and 3/4.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, platform 3. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Northern
• Ticket office:
  • Monday to Friday 06:15-18:00
  • Saturday 06:15-18:00
  • Sunday 08:00-17:00
• Ticket machines:
  • Ticket buying and collection, platform 3
  • Ticket buying and collection, north entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement services pick up/drop off from bus stop B on Fawcett Street, near to Virgin Money on Athenaeum Street.

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  • Bus.

    Busline 0871 200 2233

  • Underground.

    Tyne and Wear metro station close to the station. 0191 203 3333

  • Taxi.
• CCTV available: No
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2&3 - Status: Unknown - Lift status unknown