Station Details for Sunderland

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Category A Station

  Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

  To find our more about travelling around this station, please see the 360 map click here

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:15-00:00
  • Saturday 05:15-00:00
  • Sunday 06:30-00:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    On main concourse at street level. Platforms are sub street level. See National Rail Enquiries website for office hours.

  • Station 0ffice

    At platform level between platforms 1/2 and 3/4.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, platform 3. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  08002006060

Station General information

• Station operator: Northern
• Ticket office:
  • Monday to Friday 06:15-18:00
  • Saturday 06:15-18:00
  • Sunday 08:00-17:00
• Ticket machines:
  • Ticket buying and collection, platform 3
  • Ticket buying and collection, north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement services pick up/drop off from bus stop B on Fawcett Street, near to Virgin Money on Athenaeum Street.

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    Sunderland
  • Bus.

    Busline 0871 200 2233

  • Underground.

    Tyne and Wear metro station close to the station. 0191 203 3333

  • Taxi. There is taxi provision
• CCTV available: No
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Compounds
• Car parks:
  • Accessible parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2&3 - Status: Unknown - Lift status unknown