Station Details for Surbiton

Station Alerts

• From Monday 11 May 2026 until the end of September 2026, trains will not call at Berrylands station, which will be closed for upgrades. The main part of the upgrade will see the station’s two platforms replaced, while new lighting, CCTV systems, Customer Information Screens and help points will be installed, to improve the station experience for our customers. Customers seeking to travel from Berrylands will need to travel from either New Malden or Surbiton instead. A rail replacement bus service will operate to transfer customers to and from these stations.

  Tapping in and out

  During the station closure, customers travelling towards London must travel from New Malden, and customers travelling towards Woking must travel from Surbiton. Customers must not tap in or out at Berrylands and only tap in or out at the stations where they start or finish their journeys.

  Rail replacement bus services

  Buses will run to Berrylands from Surbiton station forecourt and back from Berrylands to Surbiton from bus stop A on Surbiton Hill Park, a short walk from Berrylands station. Journeys are expected to take approximately 12 minutes.

Station Accessible information

• Step-free category: Category B1
  

  Step-free category B1 station - This station has step-free access from the main entrance to all platforms via lifts.

• Helpline: Yes
• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Gateline

    .

    The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.

  • Platform

    .

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket office in foyer. There is no Low-Level counter here
  • Ticket machines in concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket machines in foyer. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machines in concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:30-20:30
  • Saturday 06:30-20:00
  • Sunday 07:30-20:00
• Ticket machines:
  • Ticket machines in foyer.

    There is a staffed ticket office and self-service ticket machines available at this station

  • Ticket machines in concourse.

    There is a staffed ticket office and self-service ticket machines available at this station

• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, Platforms 3 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platforms 1 & 2
  • Male toilet, Platforms 1 & 2
  • Female toilet, Platforms 3 & 4
  • Male toilet, Platform 3 & 4
  • Unisex accessible toilet, Platforms 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station forecourt off Victoria road

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Surbiton station

• Refreshments:

  A café on both platforms

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Surbiton Car Park (Upside & Downside).
    Spaces:446.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

  • Surbiton Premium Car Park
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Booking Hall - Status: In service - Lift is currently available
• Lift 2 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 3 Platforms 3&4 - Status: In service - Lift is currently available