Station Details for Stevenage

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.

  The Assistance Meeting Point is by the ticket office.

• Helpline: Yes
• Help Points:

  The Assistance Meeting Point is by the ticket office.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Staff Help: 1
• Mobility set down:

  Station staff  assistance to ground level, subject to staff availability. Cannot be guaranteed

• Accessible ticket counters:
  • Ticket buying and collection, footbridge concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 5. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, footbridge at south end of platforms. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Great Northern
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:15-20:30
  • Friday 06:15-21:45
  • Saturday 06:30-21:30
  • Sunday 08:00-20:15
• Ticket machines:
  • Ticket buying and collection, platform 5
  • Ticket buying and collection, footbridge at south end of platforms
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, Platform 2 & 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 2 & 3
  • Toilet, Footbridge concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:

    
    Rail Replacement Bus Map - Stevenage
  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:17.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

    If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

  • Railway South Car Park
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 2 Platforms 3&4 - Status: In service - Lift is currently available
• Lift 3 Platform 5 - Status: In service - Lift is currently available