Station Details for Stevenage

Station Alerts

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Station Accessible information

• Step-free category:

  This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.

  The Assistance Meeting Point is by the ticket office.

• : B1
• Helpline:

  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Great Northern.

• Help Points:

  The Assistance Meeting Point is by the ticket office.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Drop-off / pick-up points:

  • Station staff  assistance to ground level, subject to staff availability. Cannot be guaranteed

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, footbridge concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 5. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, footbridge at south end of platforms. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Great Northern
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:15-20:30
  • Friday 06:15-21:45
  • Saturday 06:30-21:30
  • Sunday 08:00-20:15
• Ticket machines:
  • Ticket buying and collection, platform 5
  • Ticket buying and collection, footbridge at south end of platforms
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on Platform 2
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, Platform 2 & 3. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 2 & 3
  • Toilet, Footbridge concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:

    
    Rail Replacement Bus Map - Stevenage
  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 266 spaces. Stands. Sheltered.

  Located in both the short and long term car parks.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:17.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

    If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

  • Railway South Car Park
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platforms 1&2 - Status: In service - Lift is currently available
• Lift 2 Platforms 3&4 - Status: In service - Lift is currently available
• Lift 3 Platform 5 - Status: In service - Lift is currently available