Station Details for Swansea

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access to all platforms.

• : A
• Helpline: Available
• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Available
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • The Passenger Assist Meeting Point is located in the concourse in the main station building. Please make yourself known to a colleague at the information desk on the concourse.
  • Please make yourself known to a colleague at the information desk on the concourse.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is a Low-Level counter here

    There is an induction loop at the low-level ticket counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 05:15-20:00
  • Saturday 06:15-20:00
  • Sunday 08:00-20:00

  • Tickets requiring reservations: Mon-Sat 0910-1845

• Ticket machines:
  • Ticket buying and collection, south entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1
  • Waiting room (west)
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Toilet, north entrance
  • Toilet, south entrance
  • Unisex accessible toilet, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 4. This toilet is accessed with a RADAR key
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is at the station front.

  • Bus.

    First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

    Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes). 

    Buy a Swansea PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 128 spaces. Stands. Sheltered.

  Cycle parking at Swansea station is provided at three locations.

  On Platform 1, there are 39 Sheffield stands providing for up to 78 bicycles to be parked. On Platform 4, there are 15 Sheffield stands providing parking for up to 30 bicycles. Outside the station, opposite the Grand Hotel there is a shelter with 10 Sheffield stands offering parking for up to 20 bicycles

• Car parks:
  • Accessible parking
  • Accessible Parking
  • High Street Multi Storey.
    Spaces:626
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available