Station Details for Sydenham (London)

Station Alerts

• Un-booked assistance? No problem.

  This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Station Accessible information

• Step-free category:

  B2 station category. Step free platform interchange requires a 500m journey via the street. Use the Peak Hill Gardens entrance for the northbound platform. Use the Station Approach entrance for the southbound platform.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-20:00
  • Saturday 06:10-20:05
  • Sunday 08:10-15:45
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:

  • Drop off and pick up point on Sydenham Road, northwest entrance

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Sydenham Road, northeast entrance south

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, northeast entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, northwest entrance approach. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, northeast entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.

  Call London Overground Customer Services 0843 222 1234 for issues related to London Overground trains, station staff and facilities.

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 06:10-20:00
  • Saturday 06:10-20:05
  • Sunday 08:10-15:45
• Ticket machines:
  • Ticket buying and collection, northwest entrance approach
  • Ticket buying and collection, northeast entrance approach
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Use bus stop F in Kirkdale for buses towards Crystal Palace, East Croydon, Norwood Junction, Sutton and West Croydon

    Use bus stop E in Kirkdale for buses towards New Cross Gate and London Bridge

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 14 spaces. Racks.

  Outside station on Sydenham Station Approach

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available