Station Details for Thurso

Station Alerts

• If the booking office is closed, there is an entrance along the side of the station which will allow entry to the platform.

Station Accessible information

• Step-free category:

  This is a Category A station. This station has step-free access to both platforms. The Passenger Assist meeting point is at the Ticket Office.

  Please take care when boarding/alighting the train towards the rear of the platform as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Passenger Assistance Meeting Points

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

  Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

  • Ticket Office

  Located in the main station building at the entrance to the platform.

  • Platform 1

  By the customer information screen pole at the entrance onto the platform from the access road.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 09:50-16:54
  • Saturday 10:10-16:54
  • Sunday Unavailable
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Passenger Assistance Meeting Points For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage. Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from. Ticket OfficeLocated in the main station building at the entrance to the platform. Platform 1By the customer information screen pole at the entrance onto the platform from the access road.

    Located in the main station building at platform entrance. If unstaffed, go to your platform.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  customer.relations@scotrail.co.uk

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 09:50-16:54
  • Saturday 10:10-16:54
  • Sunday Unavailable
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, by south entrance. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, by south entrance
  • Male toilet, Platform 2 & 3. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Female toilet, Platform 2 & 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Buses pick up/drop off from the station car park

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

  • Taxi. There is taxi provision
• CCTV available: No
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Stands. Sheltered
• Car parks:
  • Station Car Park.
    Spaces:3.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available