Station Details for Tilbury Town

Station Alerts

• The lifts are out of order between the concourse and platform 2 at Tilbury Town.

Station Accessible information

• Step-free category:

  Lifts are available from street level to both platforms

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:45-20:30
  • Saturday 06:15-20:30
  • Sunday 07:15-16:30
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Uproad Gateline (Staffed Hours)

    Main entrance uproad gateline, gates are as soon as you enter station, Street level. Check staffed hours on National Rail Enquiries website.

  • Downroad Gateline (Staffed Hours)

    Main downroad gateline, not street level, however step free access via slope. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours) Points

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Outside station entrance to platforms 1 & 2

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, north entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday, Sunday, Public Holidays 09:00 - 16:00.

  Closed Christmas Day and Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:30-19:15
  • Saturday 06:15-19:30
  • Sunday 08:15-16:15
• Ticket machines:
  • Ticket buying and collection, north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement outside the front of the Platform 2 Entrance on Dock Road

    • Buses to Grays/London at Bus Stop B, across the road (W3W ///bride.noble.brings)
    • Buses to Pitsea/Southend at Bus Stop A, in front of the Station Entrance (W3W ///toast.groom.caring)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Port.

    Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.

    These depart from the Bus Stop outside the ticket office on Platform 1.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 8 spaces. Stands.

  Outside station entrance to platforms 1 & 2

• Car parks:
  • Short stay accessible parking
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown