Station Details for Tilbury Town

Station Alerts

No station alerts

Step-free category: Category A
Lifts are available from street level to both platforms
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Uproad Gateline (Staffed Hours)
  .
  Main entrance uproad gateline, gates are as soon as you enter station, Street level. Check staffed hours on National Rail Enquiries website.
- Downroad Gateline (Staffed Hours)
  .
  Main downroad gateline, not street level, however step free access via slope. Check staffed hours on National Rail Enquiries website.
- Station Help Points (Outside Staffed Hours) Points
  .
  Outside of staffed hours, please use the help point to request assistance for your journey.
Staff Help: 1
Mobility set down:
Outside station entrance to platforms 1 & 2
Accessible ticket counters:
- Ticket buying and collection, south entrance. There is no Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, north entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info:

Station operator: c2c
Ticket office:
- Monday to Friday 05:30-19:15
- Saturday 06:15-19:30
- Sunday 08:15-16:15
Ticket machines:
- Ticket buying and collection, north entrance
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Part Time
Toilets:
- Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: No
Transport links:
- Replacement Bus.
  c2c Rail Replacement outside the front of the Platform 2 Entrance on Dock Road
  - Buses to Grays/London at Bus Stop B, across the road (W3W ///bride.noble.brings)
  - Buses to Pitsea/Southend at Bus Stop A, in front of the Station Entrance (W3W ///toast.groom.caring)
- Bus.
  Information to plan your onward journey is available in a printable format here
- Port.
  Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.
  These depart from the Bus Stop outside the ticket office on Platform 1.
- Taxi.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Short stay accessible parking
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements