Station Details for Tilehurst

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free Category A - This station has step free access to all platforms using lifts

  This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday Unavailable
  • Saturday Unavailable
  • Sunday Unavailable
  • Meeting point: Ticket office
  • This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed station)

    The ticket office is located in the main station accessed via platform 1.

  • Platform (When Unstaffed)

    Make your way onto the platform. This station has driver only trains. GWR mobile assistance team will provide booked assistance.

• Drop-off / pick-up points:

  • Situated at the station entrance.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, main entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, main entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:25-12:55
  • Saturday 07:00-13:30
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, main entrance approach
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 2 & 3 (east)
  • Waiting room on platform 2 & 3 (west)
  • Waiting room on platform 1 (east)
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Ticket office
  • This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
• Toilets:
  • Male toilet, Platform 1 & 2
  • Female toilet, Platform 1 & 2
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Bus stops on main road.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Compounds. Sheltered.

  Adjacent entrance to station

• Car parks:
  • Station Car Park.
    Spaces:112
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1, Platform 1 - Status: In service - Lift is currently available
• Lift 2, Platform 2&3 - Status: In service - Lift is currently available
• Lift 3, Platform 4 - Status: In service - Lift is currently available