Station Details for Thorpe-le-Soken

Station Alerts

• Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.

  All toilets are currently out of order at Thorpe-le-Soken station.

Station Accessible information

• Step-free category: Category C
  

  Thorpe-le-Soken station has no step free access. Interchange between trains here is possible if assistance is requested either on board or is pre-booked, however passengers arriving at the station who wish to travel on Greater Anglia train services are required to cross to the two platforms via a stepped footbridge. Mobility impaired passengers or those with heavy luggage are therefore advised to travel from Clacton-on-Sea or Kirby Cross stations.

  This station is a category C station according to ORR station classification system. https://www.orr.gov.uk/media/10955

• Helpline: Yes
• Help Points:

  Help points can be found at the following location(s):

  • At the entrance to the station and adjacent to the accessible car parking bays, fixed to the brick wall 
  • Platform 1 - At the bottom of the footbridge steps, fixed to the brick wall on the outside of the waiting room
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance (although please be aware that this station has no step free access)
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Taxi

    .

    Station not accessible from the road, taxi provided. Interchange assistance provided by station staff or conductor.

• Staff Help:

  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance (although please be aware that this station has no step free access)
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
• Mobility set down:
• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info: There is printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet, Platform 2
  • Toilet, Platform 1
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the entrance to the station carpark.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Station Car Park.
    Spaces:65
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available