Station Details for Tottenham Hale

Station Alerts

• The lifts are out of order between platform 3 and the rest of the station at Tottenham Hale station.

Station Accessible information

• Step-free category:

  Step free access to all platforms

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the Ticket Office or the Platform Supervisor's office on Platform 4 when the Ticket Office is closed

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when open. Please check opening times on National Rail Enquiries. Platforms staffed full time.

  • Supervisor's office (Platform 4)

    Meet at the supervisor's office on platform 4 when the ticket office is closed, assistance provided by station staff.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, main entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:10-19:10
  • Saturday 08:10-19:10
  • Sunday 08:10-19:10
• Ticket machines:
  • Ticket buying and collection, main entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.
• Toilets:
  • Unisex accessible toilet, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 2
  • Toilet, Platform 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available.

  • Bus.

    Transport for London buses operate from outside the station

  • Underground.

    London UndergroundVictoria Line services

  • Airport.

    Train services direct to Stansted Airport on Stansted Express

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Tottenham Hale station

• Refreshments:

  Coffee shop Vending machines

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage:

  No cycle parking

• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Platform 2&3 - Status: In service - Lift is currently available
• Lift, Platform 4 - Status: In service - Lift is currently available