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This is a category A station. This station has step free access to all platforms - Step free access to the booking hall from Railway Approach Road. Steps and step free access via lifts down to all platforms from the booking hall. Step free access from the blue badge parking in Barden Road direct to platform 3 and 4 for services away from London. Step free access via the station overbridge and lifts to platforms 1 and 2 for services towards London, Redhill ( for Gatwick) and Tunbridge Wells.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Drop-off/pick-up
This is a drop-off point only
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
This station has Secure station accreditation - For more information contact 0345 322 7021
Assistance/Help available from station staff from First to Last trains.
Front of the station (what 3 words: hunt.combining.navy)
Information to plan your onward journey is available in a printable format here
There is a buffet on platform 1 and 2 and also on platform 3 as well as Selecta vending machines
newspapers
Platforms 3/4, 1/2
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Important Accessibility Information Please note that there is no step-free access from the upper levels of the multi-storey car park in car park A. If you require step-free access, we recommend using the ground level or seeking alternative parking nearby.