Station Details for Thorpe Bay

Station Alerts

Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

Station Accessible information

Step-free category:
- Category B1
- There are no lifts at the station, but step free access is available to both platforms from street level
: B1
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: No
Changing Places: No
Staff Assistance:
- Monday to Friday 06:00-19:30
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Gateline (Staffed Hours)
  Main entrance upside gateline. Gates are as soon as you enter the station, street level. Check staffed hours on National Rail Enquiries website.
- Station Station Help Points (Outside Staffed Hours) Points
  Outside of staffed hours, please use the help point to request assistance for your journey.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection, southeast entrance
  There are ticket counters here
  There is no Low-Level counter here
  There are no induction loops indicated at this counter
  There are no ticket machines here
Accessible ticket machines:
- Ticket buying and collection, northeast entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, southeast entrance east approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info:
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday - Friday, 08:00 - 20:00.
Saturday, Sunday, Public Holidays 09:00 - 16:00.
Closed Christmas Day and Boxing Day.
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net

Station General information

Station operator: c2c
Ticket office:
- Monday to Friday 05:30-17:15
- Saturday 07:00-15:15
- Sunday 08:00-15:45
Ticket machines:
- Ticket buying and collection, northeast entrance
- Ticket buying and collection, southeast entrance east approach
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
- Toilet, Platform 1
- Toilet, Platform 2
Baby changing available: No
Transport links:
- Replacement Bus.
  c2c Rail Replacement on Acacia Drive/Station Road:
  - Buses to Southend/Pitsea at Bus Stop B, east of the Main Entrance (W3W ///taped.smooth.talent)
  - Buses to Shoeburyness at Bus Stop A, west of the Main Entrance (W3W ///minute.agenda.locker)
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Refreshments:
Platform 1
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 24 spaces. Stands. Sheltered
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:73
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

No lift information available