Station Details for Troon

Station Alerts

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Station Accessible information

• Step-free category: Category B2
  

  This is a Category B2 station. Level to both platforms and connecting footbridge with stairs between platforms.

  The Passenger Assist meeting point is at the Ticket Office.

  Please take care when boarding/alighting the train towards the front of platform 1 and the rear of platform 2 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

• Helpline: Yes
• Help Points:

  Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

  Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

  *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1  

  By the wall, next to the meeting point poster sign on the platform 1 side of the ticket office wall.

  • Platform 2  

  By the start of the sheltered area on the wall next to the stairs for the footbridge. 

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Passenger Assistance Meeting Points 

    • Ticket Office platform 1. 

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

    Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

    *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

    • Platform 1  

    By the wall, next to the meeting point poster sign on the platform 1 side of the ticket office wall.

    • Platform 2  

    By the start of the sheltered area on the wall next to the stairs for the footbridge. 

    .

    Located on Platform 1. If unstaffed, go to departure platform. If travelling from Platform 2, go directly there – no step-free link between platforms.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:35-13:15
  • Friday 06:35-15:30
  • Saturday 07:45-15:30
  • Sunday 10:15-14:00
• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Accessible toilet with Baby Change. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Buses pick up/drop off bus stops under the Railway Bridge on St. Meddans Street.

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Long stay accessible parking
  • Station Car Park.
    Spaces:141.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available