Station Details for Thornton Heath

Station Alerts

No station alerts

Step-free category: Category A
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is in the Booking Hall, near the cash machine.
Helpline: Yes
Help Points:
The Assistance Meeting Point is in the Booking Hall, near the cash machine.
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Assistance Meeting Point
  .
  In the booking hall near the cash machine. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Staff Help: 1
Mobility set down:
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Southern
Ticket office:
- Monday to Friday 06:15-20:00
- Saturday 06:40-21:00
- Sunday 08:15-17:45
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Accessible toilet in gender specific toilet, Platform 1
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Please click the link for details regarding the rail replacement bus location.
  
  Rail Replacement Bus Map - Thornton Heath
CCTV available: Yes
WiFi available:
Refreshments: 1
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements