Station Details for Upminster

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Lifts are available from street level to platforms 1, 2/3 & 4/5

  Step free access is not available to/from platform 6 (trains towards Romford).

  Local TfL Buses are available to Emerson Park and Romford for those who cannot access Platform 6.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-21:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Upminster Booking Office (Staffed Hours)

    Please make yourself known to a member of staff at the ticket office or gateline to receive assistance.

  • Platform 1 Ticket Office and Gateline (Staffed Hours)

    Located at the side of the station. This gives step free access to platform 1. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours) Points

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:

  • Outside main entrance on Station Road

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, south entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

  • Ticket buying and collection, west entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday - Sunday - Public Holidays, 09:00 - 16:00

  Closed Christmas Day and Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:30-20:15
  • Saturday 06:15-20:15
  • Sunday 06:45-20:00
• Ticket machines:
  • Ticket buying and collection, south entrance
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet, concourse (north)
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at Bus Stop E, outside the front of the Platform 1 Entrance (W3W ///across.tables.hotels)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    District Line from Platforms 3, 4 & 5

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Refreshment Kiosk on Platform 1

• Shops:

  Doddle and WH Smith

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 84 spaces. Compounds, Racks. Sheltered.

  Entrance to station car park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:498
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2&3 - Status: In service - Lift is currently available
• Lift 3 Platform 4&5 - Status: Unknown - Lift status unknown