Station Details for Upminster

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B2
  

  Lifts are available from street level to platforms 1, 2/3 & 4/5

  Step free access is not available to/from platform 6 (trains towards Romford).

  Local TfL Buses are available to Emerson Park and Romford for those who cannot access Platform 6.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Upminster Booking Office (Staffed Hours)

    .

    Please make yourself known to a member of staff at the ticket office or gateline to receive assistance.

  • Platform 1 Ticket Office and Gateline (Staffed Hours)

    .

    Located at the side of the station. This gives step free access to platform 1. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours) Points

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help: 1
• Mobility set down:

  Outside main entrance on Station Road

• Accessible ticket counters:
  • Ticket buying and collection, south entrance. There is a Low-Level counter here
  • Ticket buying and collection, west entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:30-20:15
  • Saturday 06:15-20:15
  • Sunday 06:45-20:00
• Ticket machines:
  • Ticket buying and collection, south entrance
  • Ticket buying and collection, west entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet, concourse (north)
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement at Bus Stop E, outside the front of the Platform 1 Entrance (W3W ///across.tables.hotels)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    District Line from Platforms 3, 4 & 5

  • Taxi.
• CCTV available: Yes
• WiFi available:

• Refreshments:

  Refreshment Kiosk on Platform 1

• Shops:

  Doddle and WH Smith

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:498
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2&3 - Status: Unknown - Lift status unknown
• Lift 3 Platform 4&5 - Status: Unknown - Lift status unknown