Station Details for London Victoria

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

• Helpline: Yes
• Help Points:

  Help Points are located on both main concourse areas, as well as the main ticket office.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Located on Platform 7, desk & seating underneath the stairs by Costa Coffee. Please check the opening times on the National Rail Enquiries website

  • Customer Reception

    .

    Off Platform 1, by the back entrance of Hudson's/Bridge Place Taxi's drop off. Please check the opening times on the National Rail Enquiries website

  • GTR Passenger Information Point

    .

    Opposite Platform 4 & 5, general information point for passengers.

  • Southeastern Passenger information point

    .

    Opposite Platform 13 & 14, general information point for passengers.

• Staff Help: 1
• Mobility set down:

  Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

  - Gatwick Express - 0845 850 1530- Southern  - 0800 138 1016- Southeastern  - 0800 783 4524

• Accessible ticket counters:
  • Ticket office, London Underground opposite Platform 7. There is no Low-Level counter here
  • Op Plats 15 & 16. There is a Low-Level counter here
  • Excess Fares office, Platforms 5&6. There is no Low-Level counter here
  • Ticket Office & Machines, Central Concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket Machines, Eastern Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Office & Machines, Central Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: Network Rail
• Ticket office:
  • Daily 06:30-22:00
• Ticket machines:
  • Ticket Machines, Eastern Concourse
  • Ticket Office & Machines, Central Concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilets, Central Concourse. This toilet is not accessed with a RADAR key
  • Male toilet, Victoria Shopping Centre. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Victoria Shopping Centre
  • Male Toilets, Eastern Concourse opposite Platform 2
  • Female Toilet, Eastern Concourse opposite Platform 2
  • Platform 2 Eastern Building
  • Accessible toilet(B), Central Concourse
  • Female toilets, Central Concourse
  • Baby Change facility, Central concourse. This toilet is not accessed with a RADAR key
  • Accessible toilet, at Station Reception. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet(C), Central Concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet(A), Central Concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet, Victoria Shopping Centre. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Changing Places toilet, Central concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

    Check posters and staff for more details.

  • Bus.

    Victoria Bus Station at Station Front

  • Underground.

    Underground services: Victoria Line, District Line and Circle Line

  • Airport.

    Direct Rail Link to Gatwick

  • Car Hire.

    Office on concourse adjacent to Platform 7 (Sixt Car Hire)

  • Taxi.
• CCTV available: Yes
• WiFi available:

  http://www.btwifi.com/find/

• Refreshments:

  Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)

• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible Parking
  • Station Car Park.
    Spaces:81
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 6, Gatwick Express Platform 14 - Status: Unknown - Lift status unknown