Station Details for London Victoria

Station Alerts

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Station Accessible information

Step-free category:
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
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Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern.
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Help Points:
Help Points are located on both main concourse areas, as well as the main ticket office.
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance:
- Daily 24 Hours
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Assistance Meeting Point
  Located on Platform 7, desk & seating underneath the stairs by Costa Coffee. Please check the opening times on the National Rail Enquiries website
- Customer Reception
  Off Platform 1, by the back entrance of Hudson's/Bridge Place Taxi's drop off. Please check the opening times on the National Rail Enquiries website
- GTR Passenger Information Point
  Opposite Platform 4 & 5, general information point for passengers.
- Southeastern Passenger information point
  Opposite Platform 13 & 14, general information point for passengers.
Drop-off / pick-up points:
- Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
  - Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524
- Drop off and Pick Up Point, Wilton Road
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a combined drop-off and pick-up point
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and Pick Up Point, Terminus Place
  The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
  This is a drop-off point only
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket office, London Underground opposite Platform 7
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are no ticket machines here
- Op Plats 15 & 16
  There are ticket counters here
  There is a Low-Level counter here
  There are no induction loops indicated at this counter
  There are no ticket machines here
- Excess Fares office, Platforms 5&6
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are no ticket machines here
- Ticket Office & Machines, Central Concourse
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket Office & Machines, Central Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket Machines, Eastern Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Sunday 07:00-21:50
Via Network Rail Reception

Station General information

Station operator: Network Rail
Ticket office:
- Daily 24 Hours
Ticket machines:
- Ticket Office & Machines, Central Concourse
- Ticket Machines, Eastern Concourse
Collect online booked tickets: Yes
London fare zone: Zone 1
Oyster card:
You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
- Male toilets, Central Concourse. This toilet is not accessed with a RADAR key
- Male toilet, Victoria Shopping Centre. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female toilet, Victoria Shopping Centre
- Female Toilet, Eastern Concourse opposite Platform 2
- Platform 2 Eastern Building
- Accessible toilet(B), Central Concourse
- Female toilets, Central Concourse
- Accessible toilet(C), Central Concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet(A), Central Concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet, Victoria Shopping Centre. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Male Toilets, Eastern Concourse opposite Platform 2
- Baby Change facility, Central concourse. This toilet is not accessed with a RADAR key
- Accessible toilet, at Station Reception. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Changing Places toilet, Central concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
  Check posters and staff for more details.
- Bus.
  Victoria Bus Station at Station Front
- Underground.
  Underground services: Victoria Line, District Line and Circle Line
- Airport.
  Direct Rail Link to Gatwick
- Car Hire.
  Office on concourse adjacent to Platform 7 (Sixt Car Hire)
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
http://www.btwifi.com/find/
Refreshments:
Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Shops: 1
Luggage storage: Yes
Lost property: Yes
ATM machine: Yes
Currency exchange: Yes
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 112 spaces. Stands. Sheltered.
Car Park Upper Level (Victoria Place), above Gatwick Express.
Car parks:
- Accessible Parking
- Station Car Park.
  Spaces:81
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift, Gatwick Express - Status: Unknown - Lift status unknown