Station Details for Virginia Water

Station Alerts

• The ticket office at Virginia Water will be closing at 1740 on Monday 20, Tuesday 21 and Thursday 23 July 2026.

Station Accessible information

• Step-free category:

  Step-free category A Station - This station has step-free access to all platforms. Platform 2, 3 and 4 via a lift.

• : A
• Helpline:

  Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Help points are available on all platforms.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    The gateline is directly in front of you as you enter the station. Please speak to any member of staff on the gateline.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, north entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, north entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:10-18:00
  • Saturday 08:00-17:00
  • Sunday 09:00-15:00
• Ticket machines:
  • Ticket buying and collection, north entrance approach
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
• Staff assistance:
• Toilets:
  • Toilet, Platform 1
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station Forecourt, off Station Parade

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Virginia Water station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 28 spaces. Racks.

  Car park

• Car parks:
  • Accessible parking
  • Virginia Water Car Park.
    Spaces:85.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2&3 - Status: In service - Lift is currently available
• Lift 3 Platform 4 - Status: In service - Lift is currently available