Station Details for London Waterloo East

Station Alerts

• No trains will run to or from London Charing Cross or London Waterloo East stations from Saturday 2 May to Monday 4 May inclusive. On Sunday 3 May, London Cannon Street will also be closed. Southeastern services will be amended to run to other London stations, with most trains diverted to and from London Victoria. More information can be found on our engineering page.

Station Accessible information

• Step-free category: Category B1
  

  This is a category B1 station. Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.

  There is an entrance from Southwark underground station but this involves either steps or an escalator. 

  There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations. 

  Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge  to Waterloo East station.

• Helpline: Yes
• Help Points:

  On platforms and overbridge

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket machine at Balcony entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machine, Union Jack entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southeastern
• Ticket office:

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
  • Ticket machine at Balcony entrance
  • Ticket machine, Union Jack entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female Toilet, Platforms B/C
  • Male Toilet, Platforms B/C
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus alighting point in Sandell Street.

  • Bus.

    A map of onward bus services is available to download or print.

    Further information on nearby bus services can be found on the Transport for London website.

  • Underground.

    Information about nearby onward travel options – including Underground, Overground, Trams and bike hire – is available on the Transport for London website.

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shops and Selecta vending machines

• Shops:

  newspapers

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available