Station Details for Walton-on-Thames

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  Step-free category B1 station - Step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. Step-free access from Mayfield Road to Platform 2 (for trains towards Weybridge/ Woking) via a separate entrance and a long ramp at a gradient of approximately 1:20. This station has step-free access to all platforms via a lift.

• Helpline: Yes
• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Platform

    .

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Staff Help:
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, ticket hall on Platform 1 side. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, ticket hall on Platform 1 side. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, northeast entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south entrance approach. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:10-20:40
  • Saturday 06:10-20:40
  • Sunday 08:10-19:40
• Ticket machines:
  • Ticket buying and collection, ticket hall on Platform 1 side
  • Ticket buying and collection, northeast entrance approach
  • Ticket buying and collection, south entrance approach
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet in ticket hall. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1
  • Female toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station forecourt off Station Avenue

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Walton-on-Thames station

• Refreshments:

  A coffee shop on Platform 1.

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Walton-on-Thames Car Park.
    Spaces:140.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• Lift 1, Platform 1 - Status: In service - Lift is currently available
• Lift 2, Platform 2, - Status: In service - Lift is currently available