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Step-free category B3 Station. Some step-free access, may be in one direction only - please check details. Level access to Platform 2 (for trains towards Aldershot). Footbridge with steps to Platform 1 (for trains towards Guildford).
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help points are available on all platforms
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
Drop off and pick up point on Glaziers Lane, at entrance
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Rail replacement drop off/pick up on Glaziers Lane, bus stop south of entrance
The drop-off and/or pick-up point is on the same side of the road as the station
This is a pick-up point with a waiting area
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Please contact our Customer Services Department on 0345 6000 650
To Ash: Marymead / Landgate in Glaziers Lane
To Guildford: The Paddocks in Glaziers Lane
Information to plan your onward journey is available in a printable format here
Platform 2