Station Details for Warrington Bank Quay

Station Alerts

• The lifts are out of order between platforms 1 / 2 and the subway at Warrington Bank Quay station.

Station Accessible information

• Step-free category:

  This station has step-free access to all platforms / the platform

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:30-00:00
  • Saturday 05:30-00:00
  • Sunday 08:15-00:00
  • The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Opposite The Ticket Office

    Through the main entrance, the meeting point is directly ahead of you, near the ticket office

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff with any customer information enquiry.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:45-19:00
  • Saturday 05:45-19:00
  • Sunday 08:45-19:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 1 & 2
  • Waiting room on Platform 3 & 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • The Passenger Assist meeting point is opposite the Ticket Office. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking is recommended.
• Toilets:
  • Female toilet, Platform 3 & 4
  • Male toilet, Platform 3 & 4
  • Accessible toilet, Platform 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet, Platform 3 & 4. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet on/at Platform 1 & 2
  • Female toilet on/at Platform 1 & 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off on Station Forecourt.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Warrington Bank Quay station

• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 36 spaces. Stands, Racks. Sheltered.

  28 cycle spaces are available outside the main entrance and 8 cycle spaces are on Platform 3/4.

• Car parks:
  • Accessible parking
  • Warrington Bank Quay Parker Street Car Park.
    Spaces:82
  • Warrington Bank Quay Slutchers Lane.
    Spaces:200
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Platforms 1&2 - Status: In service - Lift is currently available
• Platforms 3&4 - Status: In service - Lift is currently available