Station Details for Westcliff

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  There are no lifts at the station, but step free access is available to both platforms from street level

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:30-21:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Gateline (Staffed Hours)

    Upside gateline is as soon as you enter the station. Use slope for step free access. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours) Points

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, south concourse

    There are ticket counters here

    There is no counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

  • Ticket buying and collection, northwest entrance approach

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, northwest entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00

  Saturday - Sunday - Public Holiday 09:00 - 16:00

  Closed Christmas Day - Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 05:45-16:45
  • Saturday 07:00-15:15
  • Sunday 07:30-15:00
• Ticket machines:
  • Ticket buying and collection, northwest entrance approach
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Toilet, east entrance (N)
  • Toilet, south concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement on Station Road:

    • Buses to London at Bus Stop B across Station Road (W3W ///slang.salt.dating)
    • Buses to Southend at Bus Stop A in front of the Platform 1 Entrance (W3W ///fans.pines.shout)

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

• Refreshments:
• Shops:

  Newsagent

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 14 spaces. Stands.

  Located in station car park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:46
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available