Station Details for Whitecraigs

Station Alerts

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Station Accessible information

• Step-free category: Category B2
  

  This is a Category B2 station. Level from ticket office onto platform 1, ramp to platform 2 and connecting footbridge with stairs between platforms.

  Please take care when boarding / alighting the train from platform 2 as the stepping distance between the train and the platform may be more prominent than at other platforms.

• Helpline: Yes
• Help Points:

  Passenger Assistance Meeting Points 

  • Ticket Office platform 1. 

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

  Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

  *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

  • Platform 1  

  By the pole next to the help point on the ticket office wall.

  • Platform 2  

  By the lamp post next to the stairs for the footbridge, past the help point.

• Induction Loop: There are no apparent induction loops
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving: There are tactile warnings on all platforms
• Wheelchairs Available: No
• Passenger Assistance:

  • Passenger Assistance Meeting Points 

    • Ticket Office platform 1. 

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

    Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

    *This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

    • Platform 1  

    By the pole next to the help point on the ticket office wall.

    • Platform 2  

    By the lamp post next to the stairs for the footbridge, past the help point.

    .

    Located on Platform 1. If unstaffed, go to departure platform. If travelling from Platform 2, go directly there – no step-free link between platforms.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, platform 1. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 07:00-13:40 Specific Hours
  • Saturday 06:55-13:59 Specific Hours
  • Sunday Unavailable

  • Scottish Bookings only

• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Buses pick up/drop off from the station car park.

    Please click on the link below for the exact bus pick up location:-

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:172.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available