Station Details for Wembley Stadium

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step Free Access Category B2: Some step free access to all platforms. Access between platforms may be via the street.

  The step-free route between platforms via the side entrances is approx. 300m via the street.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Daily Unavailable
  • This station is staffed only on Wembley National Stadium football or concert event days.
  • We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Booking Office (during staffed hours)

    Located within the station building. Step free access to the whole station.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket Buying and Collection, footbridge. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Station General information

• Station operator: Chiltern Railways
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, platform 1
  • Ticket Buying and Collection, footbridge
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card:

  Oyster cards are valid as far as West Ruislip.

• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • This station is staffed only on Wembley National Stadium football or concert event days.
  • We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    This station is not served by rail replacement buses due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available