Station Details for West Croydon

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B2
  

  B2 station category. Step free access available for platform 1 and 3 using the London Road car park entrance . This side gate is kept locked but has help buttons to request use.

  Step-free access via separate entrance to platform 4 (to Sutton).

• Helpline: Yes
• Help Points:

  Help points on platforms 3 and 4. Customer assistance office on platform 1.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  Customer service staff are available from start until end of service, 7 days a week

• Train Ramp:
• Tactile Paving: There are tactile warnings on all platforms
• Wheelchairs Available: No
• Passenger Assistance:

  • Meeting point shown on station map.

    .
• Staff Help:

  Customer service staff are available from start until end of service, 7 days a week

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, south concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, north entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 06:25-20:15 Specific Hours
  • Saturday 06:25-20:15 Specific Hours
  • Sunday 08:10-17:45 Specific Hours
• Ticket machines:
  • Ticket buying and collection, north entrance approach
  • Ticket buying and collection, south concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Bus Stop B5 in Station Road

    Due to ongoing works, the stops for Rail Replacement bus services at West Croydon bus station are subject to regular change. Please check with local staff if intending to use this service.

  • Underground.

    London Trams (formerly Tramlink) services to Elmers End, Beckenham Junction and New Addington via East Croydon

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around West Croydon station

• Refreshments:

  Coffee shop

• Shops:

  News agent High street shops

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available