Station Details for West Croydon

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  B2 station category. Step free access available for platform 1 and 3 using the London Road car park entrance . This side gate is kept locked but has help buttons to request use.

  Step-free access via separate entrance to platform 4 (to Sutton).

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points:

  Help points on platforms 3 and 4. Customer assistance office on platform 1.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Customer service staff are available from start until end of service, 7 days a week
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, south concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, south concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 06:25-20:15
  • Saturday 06:25-20:15
  • Sunday 08:10-17:45
• Ticket machines:
  • Ticket buying and collection, south concourse
  • Ticket buying and collection, north entrance approach
• Collect online booked tickets: Yes
• London fare zone: Zone 5
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 1 & 3
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Customer service staff are available from start until end of service, 7 days a week
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Bus Stop B5 in Station Road

    Due to ongoing works, the stops for Rail Replacement bus services at West Croydon bus station are subject to regular change. Please check with local staff if intending to use this service.

  • Underground.

    London Trams (formerly Tramlink) services to Elmers End, Beckenham Junction and New Addington via East Croydon

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around West Croydon station

• Refreshments:

  Coffee shop

• Shops:

  News agent High street shops

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 12 spaces. Stands. Sheltered.

  Platform 4

• Car parks:
  • Accessible parking
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available