Station Details for West Drayton

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Accessibility Category A.

  • This station has step free access to all platforms.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4
  • Wheelchairs are available from first to last train.
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to last train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Make your way to one of the two gatelines. At the station spproach entrance, or at the Warwick road entrance.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:30-19:40
  • Saturday 06:30-19:40
  • Sunday 08:10-15:30
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card:
  • Nearby shop sells Oyster cards.
  • Oyster cards can be purchased from the Ticket Vending Machine.
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 4 & 5
  • Waiting room on platform 4 & 5
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Staff are available to assist from the first to last train.
• Toilets:
  • Male toilet, Platforms 4 & 5
  • Accessible toilet, Platforms 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platforms 4 & 5. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus stop E outside station entrance (both directions)

    
    West Drayton - Rail Replacement Information
  • Bus.

    Transport for London Buses operate from outside the station.

    Information to plan your onward journey click Here

  • Airport.

    Links to Heathrow Airport - Via Elizabeth Line, Change at Hayes & Harlington, for Heathrow Services.

    Alternatively, you can take local buses 350 & U3 from Ferrers Avenue, Stop H.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 24 spaces. Stands. Sheltered.

  Outside the main station approach entrance

• Car parks:
  • Long stay accessible parking
  • Short stay accessible parking
  • Station Car Park.
    Spaces:10
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 and subway - Status: In service - Lift is currently available
• Lift 2 Footbridge to Platform 2 & 3 - Status: In service - Lift is currently available
• Lift 3 Footbridge to Platform 4 & 5 - Status: In service - Lift is currently available
• Lift 4 Concourse to Footbridge - Status: In service - Lift is currently available