Station Details for West Drayton

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Accessibility Category A.

  • This station has step free access to all platforms.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4
  • Wheelchairs are available from first to last train.
• Helpline: Yes
• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff are available to assist from the first to last train.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline

    .

    Make your way to one of the two gatelines. At the station spproach entrance, or at the Warwick road entrance.

• Staff Help:

  Staff are available to assist from the first to last train.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:30-19:40
  • Saturday 06:30-19:40
  • Sunday 08:10-15:30
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilet, Platforms 4 & 5
  • Accessible toilet, Platforms 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platforms 4 & 5. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus stop E outside station entrance (both directions)

    
    West Drayton - Rail Replacement Information
  • Bus.

    Transport for London Buses operate from outside the station.

    Information to plan your onward journey click Here

  • Airport.

    Links to Heathrow Airport - Via Elizabeth Line, Change at Hayes & Harlington, for Heathrow Services.

    Alternatively, you can take local buses 350 & U3 from Ferrers Avenue, Stop H.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Long stay accessible parking
  • Short stay accessible parking
  • Station Car Park.
    Spaces:10
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 and subway - Status: In service - Lift is currently available
• Lift 2 Footbridge to Platform 2 & 3 - Status: In service - Lift is currently available
• Lift 3 Footbridge to Platform 4 & 5 - Status: In service - Lift is currently available
• Lift 4 Concourse to Footbridge - Status: In service - Lift is currently available