Station Details for West Ham

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step-free access via lifts to all platforms

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Available
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • London Underground Gateline

    Please make your way to the London underground gateline and speak to a member of staff.

• Drop-off / pick-up points:

  • Drop-off point close by with dropped kerb but no safe crossing.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, south concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  TfL Customer Services: Tel - 0343 222 1234

Station General information

• Station operator: London Underground
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, south concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 2/3
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement along Manor Road in front of the Main Entrance:

    • Buses toward London at Bus Stop B in front of Elder House, south of Memorial Ave (W3W ///worker.picked.zealous)
    • Buses toward Barking/Southend at Bus Stop P adjacent to the station, north of Memorial Ave (W3W ///again.games.gone)

  • Underground.

    District, Hammersmith & City and Jubilee Lines. Also DLR services

  • Airport.

    Interchange at Canning Town for the DLR to London City. Interchange at Stratford National Rail services to Stansted.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around West Ham station

• Refreshments:
• Shops:

  Nisa Local convenience store and Home & Beauty shop by entrance to station.

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: Yes
• Customer information screens:

Station lift information

• Lift 1 Concourse - Status: In service - Lift is currently available