Station Details for Welwyn Garden City

Station Alerts

No station alerts

Step-free category: Category A
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is outside the ticket office.
Helpline: Yes
Help Points:
The Assistance Meeting Point is outside the ticket office.
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Assistance Meeting Point
  .
  Outside the ticket office. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Staff Help: 1
Mobility set down:
There are pick up and drop off points outside the Howard Centre
Accessible ticket counters:
- Ticket buying and collection. There is no Low-Level counter here
Accessible ticket machines:
Printed local info: There is accessible printed information available

Station operator: Great Northern
Ticket office:
- Monday to Friday 06:00-20:00
- Saturday 07:00-19:30
- Sunday 07:30-19:00
Ticket machines:
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Accessible Toilet, Platform 3 & 4
- Female toilet, southeast entrance
- Male toilet, southeast entrance
Baby changing available: No
Transport links:
- Replacement Bus.
  Please click the link for details regarding the rail replacement bus location.
  
  Rail Replacement Bus Map - Welwyn Garden City
CCTV available: Yes
WiFi available:
Refreshments: 1
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Accessible parking
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements