Station Details for Wigan North Western

Station Alerts

Wigan North Western Lift.
The lifts are out of order between platforms 5 and 6 and the entrance at Wigan North Western station. Customers who require step free access at this station should contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

Step-free category: Category A
This station has step-free access to all platforms / the platform
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp:
Tactile Paving: There are tactile warnings on all platforms
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Office
  .
  Through the main entrance, the ticket office is directly on your left.
Staff Help:
Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:45-18:45 Specific Hours
- Saturday 05:15-18:45 Specific Hours
- Sunday 08:40-18:45 Specific Hours
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Unisex accessible toilet with baby change, concourse
- Male toilet, concourse
- Female toilet, concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  The rail replacement bus pick up point can be found on the station car park.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Wigan North Western station
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Short stay accessible parking
- Long stay accessible parking
- Wigan North Western Multi-Storey Car Park.
  Spaces:401
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements