Station Details for Wigan North Western

Station Alerts

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Station Accessible information

• Step-free category:

  This station has step-free access to all platforms / the platform

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:30-00:15
  • Saturday 05:30-00:15
  • Sunday 07:45-00:00
  • Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office

    Through the main entrance, the ticket office is directly on your left.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff with any customer information enquiry.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:45-18:45
  • Saturday 05:15-18:45
  • Sunday 08:40-18:45
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, platform 5 & 6
  • Waiting room, platform 1, 2, 3 & 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Female toilet, concourse
  • Unisex accessible toilet with baby change, concourse
  • Male toilet, concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus pick up point can be found on the station car park.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Wigan North Western station

• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 60 spaces. Compounds, Stands, Racks. Sheltered.

  Behind the ticket office to the rear of the drop off area and Taxi rank

• Car parks:
  • Short stay accessible parking
  • Long stay accessible parking
  • Wigan North Western Multi-Storey Car Park.
    Spaces:401
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• MSCP Lift 1 - Status: Unknown - Lift status unknown
• MSCP Lift 2 - Status: In service - Lift is currently available
• Platforms 3/4 - Status: Unknown - Lift status unknown
• Platforms 5/6 - Status: In service - Lift is currently available