Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Help points on both platforms
Customer service staff are available from start until end of service, 7 days a week
Use bus stop G in Romford Road for eastbound services to Barking
Use bus stop H in Romford Road for westbound services to Walthamstow Central
Manor Park station (National Rail) is approximately 7 minutes' walk away
Entrance to Platform 1