Station Details for West Hampstead

Station Alerts

• The lifts are out of order between platform 2 and the entrance/exit at West Hampstead station.

Station Accessible information

• Step-free category:
• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday Unavailable
  • Saturday Unavailable
  • Sunday Unavailable
  • Customer service staff are available from start until end of service, 7 days a week
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, south entrance approach

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, south entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south of entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 07:00-11:00 16:00-18:45
  • Saturday 10:00-14:15
  • Sunday 11:15-14:45

  • This ticket office will be open at these revised hours until further notice due to the coronavirus pandemic.

• Ticket machines:
  • Ticket buying and collection, south entrance approach
  • Ticket buying and collection, south of entrance
  • Ticket buying and collection, Concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Customer service staff are available from start until end of service, 7 days a week
• Toilets:
  • Toilets available, but no further details provided
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Use Bus stop C in Broadhurst Gardens for eastbound services to Camden Road

    Use Bus stop A in West End Lane for westbound services to Richmond

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Underground.

    West Hampstead London Underground station (Jubilee line) is approximately 1 minutes' walk away.

    West Hampstead Thameslink station (National Rail) is approximately 2 minutes' walk away

  • Airport.

    West Hampstead Thameslink Station provides direct services to London Gatwick and London Luton airports.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around West Hampstead station

• Refreshments:
• Shops:

  High street shops

• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Available
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown