Station Details for West Hampstead Thameslink

Station Alerts

• The lifts are out of order between platform 4 and the footbridge at West Hampstead Thameslink station.

Station Accessible information

• Step-free category: Category A
  

  This is a Category A station: This station has step-free access to all platforms.

  Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Main station entrance, near bike rack and ticket machines. If no staff are present, contact staff at the ticket gates, ticket office or platform.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, north entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Thameslink
• Ticket office:
  • Monday to Friday 06:15-19:30
  • Saturday 06:45-20:00
  • Sunday 07:40-17:15
• Ticket machines:
  • Ticket buying and collection, north entrance approach
  • Ticket buying and collection, south entrance approach
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - West Hampstead Thameslink
• CCTV available: Yes
• WiFi available:

  Wifi information at this station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Platform 1 - Status: In service - Lift is currently available
• Platform 2/3 - Status: In service - Lift is currently available
• Platform 4 - Status: In service - Lift is currently available