Station Details for West Hampstead Thameslink

Station Alerts

• The lifts between platforms 2, 3 and the footbridge are currently out of order at West Hampstead Thameslink station.

Station Accessible information

• Step-free category:

  This is a Category A station: This station has step-free access to all platforms.

  Assistance Meeting Point is the main entrance of the station next to bike rack and ticket machines

• : A
• Helpline:

  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Thameslink.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Assistance Meeting Point

    Main station entrance, near bike rack and ticket machines. If no staff are present, contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, north entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Thameslink
• Ticket office:
  • Monday to Friday 06:15-19:30
  • Saturday 06:45-20:00
  • Sunday 07:40-17:15
• Ticket machines:
  • Ticket buying and collection, north entrance approach
  • Ticket buying and collection, south entrance approach
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card:

  Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - West Hampstead Thameslink
• CCTV available: Yes
• WiFi available:

  Wifi information at this station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 42 spaces. Stands.

  Top of stairs by Platform 1

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Platform 1 - Status: In service - Lift is currently available
• Platform 2/3 - Status: In service - Lift is currently available
• Platform 4 - Status: In service - Lift is currently available