Station Details for West Horndon

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Available
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline (Staffed Hours)

    West Horndon has only one gateline and is based on platform 2 downroad. Street level. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours) Points

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday - Friday, 08:00 - 20:00.

  Saturday - Sunday - Public Holidays, 09:00 - 16:00

  Closed Christmas Day - Boxing Day

  0345 744 4422 (option 3, followed by option 3)

  contact@c2crail.net

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 06:15-10:30
  • Saturday 08:30-14:45
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, south concourse
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement outside the Station Entrance (W3W ///dare.novel.trendy)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 20 spaces. Stands.

  Car Park & Platform 2 (Shoeburyness bound)

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:146
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available