Station Details for West Horndon

Station Alerts

• All toilets are out of order at West Horndon station.

Station Accessible information

• Step-free category: Category B3
  

  Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline (Staffed Hours)

    .

    West Horndon has only one gateline and is based on platform 2 downroad. Street level. Check staffed hours on National Rail Enquiries website.

  • Station Help Points (Outside Staffed Hours) Points

    .

    Outside of staffed hours, please use the help point to request assistance for your journey.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: c2c
• Ticket office:
  • Monday to Friday 06:15-10:30
  • Saturday 08:30-14:45
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, south concourse
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    c2c Rail Replacement outside the Station Entrance (W3W ///dare.novel.trendy)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:146
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available