Station Details for Wickford

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.

  This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Located on platform 2.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:55-21:00
  • Saturday 06:00-21:00
  • Sunday 08:10-20:00
  • Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    Outside mobile team hours, a taxi will be arranged. Please check operational times on National Rail Enquiries.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, north entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, platform 4. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are only made audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 05:55-20:00
  • Saturday 06:00-19:30
  • Sunday 08:10-19:30
• Ticket machines:
  • Ticket buying and collection, platform 4
  • Ticket buying and collection, north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
• Toilets:
  • Female toilet, Platform 1 & 2
  • Male toilet, Platform 1 & 2
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Substitute bus services call at the bus stop at station entrance

  • Bus.

    Local Bus stops outside station.  Wickford is a PlusBus location click here to see the PlusBus map

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Wickford station

• Refreshments:

  Coffee kiosk

• Shops:

  Coffee Link

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 56 spaces. Compounds, Stands, Racks. Sheltered.

  A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).

  An additional 25-hoop cycle storage area is outside the front of the station.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:416
  • Premium Bay.
    Spaces:11
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available