The lifts are out of order between platforms 1, 2 and 3 and the entrance/exit and Willesden Junction station.
Two lifts provide step-free access from the main (Old Oak Lane) entrance to all platforms. Please note: there is no step-free access at the Harrow Road entrance
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Outside the main (Old Oak Lane) entrance
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no Low-Level counter here
There are no induction loops indicated at this counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls may be at a suitable height for some people
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Customer Information Point on Platforms 4/5 or at the ticket offices
Use Bus stop N in Station Approach for eastbound services to Camden Road
Use Bus stop N in Station Approach for westbound services to Richmond
Served by London Buses routes 18, 220, 228, 266 and 487. All bus stops are clearly signed from the station
There is a frequent London Underground (Bakerloo line) service from this station
Heathrow - change at Clapham Junction for Feltham Railair link Gatwick or Luton - Change at West Hampstead for trains to Luton Airport Stansted - Change at Stratford
Coffee shops with indoor seating are located on Platforms 3 and 4
A photo booth is located at the main (Old Oak Lane) ticket hall
Cycle stands are available outside the main (Old Oak Lane) and Harrow Road entrances