Station Details for Wivenhoe

Station Alerts

• This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

Station Accessible information

• Step-free category: Category B3
  

  This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

  This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• Helpline: Yes
• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
  • Next to the cycle parking stands in the station carpark, fixed to a short white post
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    .

    Taxi will be arrange outside ticket office opening hours.

• Staff Help:

  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using one of the two Help Points at this station
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, main entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:10-20:30
  • Saturday 06:15-20:30
  • Sunday 09:15-16:15
• Ticket machines:
  • Ticket buying and collection, platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Male toilet, Platform 1
  • Female toilet, Platform 1
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Wivenhoe station

• Refreshments:

  'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

• Shops:

  Photo-Me digital passport photos

  Bookshelf in the booking hall for books to borrow.

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:50
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available