Station Details for Wakefield Westgate

Station Alerts

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Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Lift access between Platforms 1 & 2.

  Wakefield has two RNIB 'Maps for All' -  located on the paved area outside the main entrance and inside the entrance from the short stay car park.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• Helpline: Yes
• Help Points:

  On Entry/Exit barriers to Long stay car park, also on Car park Pay on Foot machines

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Customer Information Point

    .

    This is located to the left of the ticket barriers as you walk in through the main station entrance (Open Mon-Sat 06:00-20:30 & Sun 08:00-19:00)

  • Station Management Centre (outside Customer Information Point opening hours)

    .

    When the Customer Information Point is closed, please go to the Station Management centre , located to the left of the ticket gates

• Staff Help:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection. There is no counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-19:00
  • Sunday 09:00-16:00
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilet, concourse
  • Toilet, Platform 2
  • Male toilet, concourse
  • Unisex accessible toilet, Platform 3 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off at the bus stop (W9) in the short-stay car park.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop and various food outlets available for refreshments

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Multi Storey Car Park.
    Spaces:900.
    

    Parking is chargeable for all vehicles

  • Forecourt.
    

    Parking is chargeable for all vehicles

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available