Station Details for Wokingham

Station Alerts

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Station Accessible information

• Step-free category:

  Step-free category A Station - This station has step-free access to all platforms.

• : A
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make your presence known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-23:30
  • Saturday 06:00-23:30
  • Sunday 08:00-20:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:

  • Set down and pick up point outside station entrance.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, north entrance

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, Station Approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 05:45-20:35
  • Saturday 06:10-20:25
  • Sunday 08:00-18:30
• Ticket machines:
  • Ticket buying and collection, north entrance
  • Ticket buying and collection, south entrance
  • Ticket buying and collection, Station Approach
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Female toilet, station concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, station concourse
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station Forecourt

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Wokingham station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 118 spaces. Compounds, Stands, Racks. Sheltered.

  Car park

• Car parks:
  • Accessible parking
  • Wokingham Car Park .
    Spaces:531.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available