Station Details for Waltham Cross

Station Alerts

• The lifts between platform 2 and the station are currently out of order at Waltham Cross station.

Station Accessible information

• Step-free category:

  This station has step free access to each platform via lift.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-20:00
  • Saturday 07:45-14:40
  • Sunday 08:15-15:45
  • Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    Taxi can be provided when ticket office closed. Please meet at the station entrance.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, north entrance concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, south entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:15-20:00
  • Saturday 07:45-14:40
  • Sunday 08:15-15:45
• Ticket machines:
  • Ticket buying and collection, south entrance approach
• Collect online booked tickets: Yes
• London fare zone: Zone 7
• Oyster card: Available
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: No
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement transport stops at the bus stop in Station Approach

    
    Waltham Cross Rail Replacement bus stop
  • Bus.

    Buses operate from outside the station.

• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee shop

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 26 spaces. Racks. Sheltered.

  Forecourt

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:53
• Taxi rank available: No
• Customer information screens:

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown