Station Details for Waltham Cross

Station Alerts

• Due to an issue with the emergency call button, the lifts at Waltham Cross will only be in service during the following hours. We apologise for any inconvenience caused.

  Monday-Friday: 06:00-20:00, Saturday – 07:45-15:00, Sunday 08:15-15:50

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to each platform via lift.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the ticket office.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office

    .

    Meeting point is the ticket office when staffed. Part time staffed station. Please check opening times on National Rail Enquiries.

  • Taxi

    .

    Taxi can be provided when ticket office closed. Please meet at the station entrance.

• Staff Help:

  Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, north entrance concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, south entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:15-20:00
  • Saturday 07:45-14:40
  • Sunday 08:15-15:45
• Ticket machines:
  • Ticket buying and collection, south entrance approach
• Collect online booked tickets: Yes
• Sheltered waiting available: No
• Staffing level: Part Time
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement transport stops at the bus stop in Station Approach

    
    Waltham Cross Rail Replacement bus stop
  • Bus.

    Buses operate from outside the station.

• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Coffee shop

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:53
• Taxi rank available: No
• Customer information screens:

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available