Station Details for Whittlesea

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to both platforms via the level crossing on Station Road. HOWEVER PLEASE NOTE. This is a dog toothed platform (staggered) and as such the Cambridge bound platform is a long walk down the lane off Station Road.

  This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the platform.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points are available on the platforms.

• Induction Loop: There are no apparent induction loops
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Daily Unavailable
  • Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.

• Drop-off / pick-up points:

  • Drop off and pick up point on Station Road, east entrance

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Station Road, west entrance

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, west entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 2. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are only made visually
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, west entrance approach
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement transport stop by level crossing

• CCTV available: No
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Stands. Sheltered.

  Within station, entrance up to platform

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:10.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Arrival Screens

Station lift information

• No lift information available