Station Details for Wellington (Shropshire)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.

  Planning a train journey? We’re here to make it easier, and more accessible. With support from access-WMT.co.uk, West Midlands Railway now offers British Sign Language (BSL) support at this station using the InSignLanguage Avatar. That means you can get essential station information signed in BSL - Wellington Train Station | Shropshire

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  On platforms

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday 07:00-13:00 15:00-17:00
  • Tuesday, Wednesday, Thursday 07:00-13:00
  • Friday 07:00-13:00 15:00-17:00
  • Saturday 08:00-13:00
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Ticket office in station building accessed from platform 2 - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    On the platform in view of the on-train team

• Drop-off / pick-up points:

  • Pick-up possible in car park or station approach road.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, platform 2

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday 07:00-13:00 15:00-17:00
  • Tuesday Wednesday Thursday 07:00-13:00
  • Friday 07:00-13:00 15:00-17:00
  • Saturday 08:00-13:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Toilets:
  • Unisex accessible toilet with baby change, Platform 1 & 2
  • Toilet, Platform 1 & 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the 'No Parking' area at the top of the station car park, near to the roundabout at the junction of King Street and Victoria Road.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 18 spaces. Stands
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:109.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available