Station Details for Wembley Central

Station Alerts

• Step-free access is currently unavailable between platform 5 the concourse at Wembley Central station.

Station Accessible information

• Step-free category:

  Step-free access lifts are available between the ticket hall and all platforms. Ramps are available for London North Western Railway, London Underground, Southern and London Overground. Due to a short platform. customers on Southern services travelling to Wembley Central should travel in the front seven coaches only. Please note that lifts to platforms 5 and 6 (London North Western and Southern services) are unavailable and not expected to be returned to service until January 2026.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Please make your way to the gateline for the underground and speak to a member of staff.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  TFL Customer Services  Tel:  0343 222 1234

Station General information

• Station operator: London Underground
• Ticket office:

  • Ticket office will be open on a Sunday on Event days

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 4
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet, lower concourse
  • Unisex accessible toilet, west building. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, west building. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, upper concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement buses serve stops near the station entrance. Buses towards Harrow & Wealdstone serve stops to the west of the main station entrance on the same side of the road, and buses towards Queens Park serve stops on the opposite side of the road to the station

  • Bus.

    Please visit Tfl.gov.uk for details of London bus routes and destinations served.

  • Underground.

    Bakerloo Line trains between Harrow & Wealdstone and Queens Park stop at the station.

  • Airport.

    Interchange available on Southern services to Gatwick Airport.  Services will not be direct.

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Wembley Central station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 48 spaces. Stands
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Arrival Screens
  • Announcements
  • Departure Screens

Station lift information

• Lift from Ticket Hall to Platform 1 - Status: In service - Lift is currently available
• Lift from Ticket Hall to Platforms 2&3 - Status: Unknown - Lift status unknown
• Lift from Ticket Hall to Platform 6 - Status: Unknown - Lift status unknown