Station Details for Walthamstow Queen's Road

Station Alerts

• Un-booked assistance? No problem.

  This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station

Station Accessible information

• Step-free category:

  B2 station category. Both platforms are accessible via ramps. Both platforms are linked by a footbridge.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points:

  help point on each platform. Gives recorded train information, also emergency calls can be made

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday Unavailable
  • Saturday Unavailable
  • Sunday Unavailable
  • Customer service staff are available from start until end of service, 7 days a week
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:

  • Drop off and pick up point on Edinburgh Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Edison Close

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, south entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, footbridge. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customer service staff available from start until end of service

Station General information

• Station operator: London Overground
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, south entrance approach
  • Ticket buying and collection, footbridge
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from information point
• Staff assistance:
  • Customer service staff are available from start until end of service, 7 days a week
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement buses do not serve this station. Please walk 9 minutes to Walthamstow Central bus station stop C for eastbound services to Barking

    For westbound services, please take the Victoria line to Seven Sisters from Walthamstow Central and change for rail replacement bus services from stop A in Seven Sisters Road.

  • Underground.

    Walthamstow Central London Underground (Victoria line)/National Rail station is approximately 5 minutes' walk away.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 5 spaces. Stands
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available