Station Details for West Norwood

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.

  The Assistance Meeting Point is by the ticket gates on the platform side.

• Helpline: Yes
• Help Points:

  The Assistance Meeting Point is by the ticket gates on the platform side.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Paid side behind the ticket gates. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, west entrance. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, east entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, east entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, west entrance approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Southern
• Ticket office:
  • Monday to Friday 06:10-19:35
  • Saturday 07:40-14:15
  • Sunday 07:40-15:15
• Ticket machines:
  • Ticket buying and collection, east entrance
  • Ticket buying and collection, east entrance approach
  • Ticket buying and collection, west entrance approach
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - West Norwood
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available