Station Details for Woking

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category A Station - This station has step-free access to all platforms.

• : A
• Helpline:

  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

• Help Points:

  Help points are available on all platforms

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Monday to Friday 24 Hours
  • Saturday 24 Hours
  • Sunday 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Gateline

    The gateline is directly in front of you as you enter either side of the station. Please speak to any member of staff on the gateline.

  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket hall in concourse, Platform 5

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is limited space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

  • Ticket machines in concourse, Platform 1

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket hall in concourse, Platform 5. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machine, Car park. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machine, Car park. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket machines at main entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Service Centre on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:00-22:10
  • Saturday 06:00-22:10
  • Sunday 07:15-22:10

  • Times shown are for the main ticket office on Platform 5. The opening times for the ticket office on platform 1 are Monday to Friday 0630 - 1330. Saturday 0730 - 1430. Closed on Sunday.

• Ticket machines:
  • Ticket hall in concourse, Platform 5
  • Ticket machine, Car park
  • Ticket machine, Car park
  • Ticket machines at main entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platform 5
  • Waiting room, Platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • Available
• Toilets:
  • Toilet female, Platform 5
  • Unisex accessible toilet with baby change, Platform 2 and 4
  • Unisex accessible toilet & baby change, Platforms 2 & 4. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male Toilet, Platform 2 & 4
  • Unisex accessible toilet with baby change, Platform 1. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet with baby change, Platform 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Station Forecourt (off Oriental Road).

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    WOKING - HEATHROW AIRPORT "RailAir" daily, regular coach service, departs from the station forecourt. For times: www.railair.com

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Woking station

• Refreshments:

  A coffee kiosk between Platforms 2 and 3. A cafe between Platforms 2 and 3. Starbucks on Platform 4. Vending machines on all platforms.

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 456 spaces. Compounds. Sheltered
• Car parks:
  • Accessible parking
  • Short stay accessible parking
  • Woking Oriental Road Car Park .
    Spaces:570.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

  • Woking Premium Car Park .
    Spaces:20
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platforms 2-4 - Status: In service - Lift is currently available
• Lift 3 Platform 5&6 - Status: In service - Lift is currently available