Station Details for Walton-on-the-Naze

Station Alerts

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Station Accessible information

Step-free category:
This station has step free access to the single platform for trains towards Thorpe-Le-Soken and Colchester.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Help points can be found at the following location(s):
- Platform 1 (for trains towards Thorpe-Le-Soken and Colchester) - Opposite the entrance to this platform, fixed to the grey post beneath the customer information screen
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Station is staffed part-time with a Welcome Host. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Platform
  Meeting point is the ticket office when open where station staff will assist or platform when closed, assistance will be provided by conductor.
Drop-off / pick-up points:
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from help point
- Yes - from information point
Staff assistance:
- Station is staffed part-time with a Welcome Host. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
Toilets:
- Unisex accessible toilet, concourse
- Male toilet, concourse
Baby changing available: No
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the service bus stops at the front of the station.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Walton on the Naze station
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: No
Cycle storage: 10 spaces. Stands. Sheltered.
There is one sheltered cycle parking area providing 10 spaces adjacent to Platform 1 (for trains towards Thorpe-Le-Soken and Colchester), located between the station building and the Station Yard car park.
Car parks:
- Accessible parking
- Council Managed Car Park.
  Spaces:300
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements

Station lift information

No lift information available