Station Details for Worcester Shrub Hill

Station Alerts

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Station Accessible information

• Step-free category:

  This station has been classified as a step-free access category B3 station. This means that there is some step-free access, this may be in one direction only. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

  Please note: Platform 1 is the only platform with step free access at Worcester Shrub Hill. Platform 2 and 3 can only be accessed as step free with station staff assistance.

  The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train. 

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 04:55-00:25
  • Saturday 05:30-00:00
  • Sunday 08:00-00:25
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Ticket office in station building next to coffee shop, accessed via Platform 1 - Please check the opening times on the National Rail Enquiries website

  • Platform (when ticket office is closed)

    Wait at the designated Accessibility Waiting Space located on the platform in view of the on-train team

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a drop-off point only

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

  Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

  **Worcester Shrub Hill Station is accredited by the Secure Station Scheme**

Station General information

• Station operator: West Midlands Railway
• Ticket office:
  • Monday Tuesday Wednesday Thursday 06:00-11:00
  • Friday 06:00-19:00
  • Saturday 07:00-11:00
  • Sunday 09:00-14:00

  • None

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.
• Toilets:
  • Unisex accessible toilet, lower concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, lower concourse
  • Toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement vehicles will operate from the bus stops on Shrub Hill Road.

    Please check your destination before boarding.

    Please click here for walking directions from the station to the rail replacement bus stop.

    Please click here for a directional video to the rail replacement bus stop.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: No
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 5 spaces
• Car parks:
  • Long stay accessible parking
  • Station Car Park.
    Spaces:93.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available