Station Details for Westbury

Station Alerts

• The ticket office will have the following changes to planned availability:

  Sunday 19 July - closed

  Friday 24 July - 06:50-13:10

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category:

  Step Free Category A Station - This station has step free access to all platforms via subway and the lifts

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-23:59
  • Saturday 06:00-23:59
  • Sunday 08:00-22:00
  • Meeting point: Ticket office or platform office on platform 2.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office (Staffed Station)

    The ticket office is located in the main station building situated between platforms 2 and 3.

• Drop-off / pick-up points:

  • No specific area.Assisted Travel meeting point - Booking office main entrance. Please notify a member of staff.

  • Drop off and pick up point on

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is no counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:50-17:00
  • Saturday 07:40-13:40
  • Sunday 11:35-18:00 08:30-18:00

  • Sunday Winter and Summer times included

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Ticket office or platform office on platform 2.
• Toilets:
  • Toilet, Platform 2 & 3
  • Unisex accessible toilet, south concourse
  • Unisex accessible toilet, south concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 68 spaces. Stands. Sheltered.

  Platform 1, 2 and 3

• Car parks:
  • Accessible parking
  • Long stay accessible parking
  • Station Car Park.
    Spaces:321
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available