Station Details for Weston-super-Mare

Station Alerts

• The ticket office will have the following changes to planned availability:

  Sunday 19 July - closed

  Saturday 25 July - closed

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category:

  Step Free Category B2 station. This station has a degree of step free access as both platforms can be approached via adjacent roads to access step free however the Taunton bound platform can only be accessed on the station via a step bridge.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:30-00:15
  • Sunday 07:00-00:00
  • Meeting point: Ticket office.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office (Staffed station)

    The ticket office is located in the main station building situated by platform 2. Access via Neva road.

  • Platform (When Unstaffed)

    Make your way onto the platform. Onboard teams will assist you.

• Drop-off / pick-up points:

  • No specific area.Assisted Travel meeting point - customer assistance office platform 2. Please notify a member of staff.

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a drop-off point only

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, west entrance

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, south entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

  For a 360 tour of the station please click HERE or for a guided video tour click HERE.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:10-17:45
  • Saturday 06:10-17:45
  • Sunday 10:20-18:20
• Ticket machines:
  • Ticket buying and collection, west entrance
  • Ticket buying and collection, south entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Ticket office.
• Toilets:
  • Unisex accessible toilet, east entrance (N). This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, east entrance (N)
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Front of the station.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Cafe

• Shops:

  Cafe

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 52 spaces. Stands.

  At the front of the station, platform 1 and 2

• Car parks:
  • Long stay accessible parking
  • Station Car Park.
    Spaces:120
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available